Refund and Returns Policy

1. Returns /Refunds:

We accept returns only if the product you received is damage (for damage issue customers have to email or contact us on the same day of delivery ) only then refund will be applicable otherwise we cannot offer you a refund .
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your product price and a credit will automatically be applied to your original method of payment
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please e-mail us at: shivastro1@gmail.com

(* It is advised to make a video before opening packet on the same day of receiving courier for claiming any refund in case of any missing product & damage*)

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly e-mail us at: shivastro1gmail.com.online with details of the product and the defect. You can send the item you consider Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or not. If you are eligible, we will send you a replacement product.

Some items are non-refundable and non-exchangeable.

Any Mystery item: Mystery Boxes, Myster Candles, and Crystal Confetti
Custom Items: Includes any item where a request was made by the customer to change to our typical product, process, packaging, labeling, etc.
Clasp Bracelets: These are the bracelets which are made-to-order in a specific size. If the bracelet does not fit, we can resize it for you for a small fee for our time + the cost of any additional materials (i.e., more beads to increase size). Buyer pays for shipping both ways.

For cancelling the order, customer have to email us or contact us within 15 hours of placing the order to get full Amount Refund also once shipment gets dispatched then there will be no cancellation.

To return the item you purchased, please return it to below given address from your end only:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
The Refund will be credited within 7 working days. (If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account).